Pay Now Alternative Dispute Resolution

The Pay Now Terms and Conditions are governed by the law of the Czech Republic. “You” the customer may bring any dispute or claim arising out of or in connection with the Pay Now Terms and Conditions and/or any booking contract in the courts of your home jurisdiction or in other courts which have jurisdiction to hear such disputes.

The online dispute resolution platform of the European Commission is available at: Enterprise Rent-A-Car UK Ltd. (“We”/”Us”) does not participate in the alternative dispute settlement process.

If you are a consumer and the booking contract is performed in the territory of the Czech Republic, you have a possibility of out-of-court settlement of possible disputes arising from or in connection with the booking contract. Thus, in the event of a dispute between us and you that cannot be resolved by mutual agreement, you as a consumer may initiate an out-of-court procedure for the settlement of such a dispute to a designated out-of-court consumer dispute resolution entity. The out-of-court settlement of disputes does not mean authoritative decision-making (such as a courts’ decision) but is a form of conciliation. The competent entity is the Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 15, 120 00 Prague 2, Czech Republic, email:, web